Direct Communication

Contact & Customer Support

Official Support: cs@off.curl.ly Response Model: Dedicated Support Team Zero Fake Data Guarantee

Direct Support Inquiries

We operate a dedicated customer service and developer support desk. If you have questions about barcode compliance, format specifications, custom corporate implementations, or bug reports, email our team directly:

Primary Customer Service Desk
cs@off.curl.ly
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Response Time

All support emails received at cs@off.curl.ly are reviewed by technical staff. We respond to all legitimate technical and commercial inquiries promptly.

Security & Vulnerability Reports

Found a security defect or cryptographic flaw in our offline implementations? Email cs@off.curl.ly with [SECURITY] in the subject line for priority review.

Direct Inquiries

To contact our team, you can email us directly or enter your topic below to prepare an email to cs@off.curl.ly without tracking or intermediary servers:

Submitting opens your native email client addressed to cs@off.curl.ly. No form telemetry is collected.

Common Technical Resolutions

EAN-13 / UPC-A Check Digit Issues

If your barcode data contains 12 digits for EAN-13 or 11 digits for UPC-A, CURL.LY Offline computes the final Modulo-10 check digit automatically. If you provide all 13 digits, the app validates whether the 13th digit matches the mathematical standard.

High-Density QR Code Scanning

Large vCard 3.0 records or multi-paragraph texts create Version 10+ QR matrices with small modules. When displaying on screens, increase brightness or export as 1024x1024 PNG for optimal optical camera capture.

Wi-Fi WPA3 Compatibility

CURL.LY Offline adheres to the universal ZXing standard (WIFI:T:WPA;...). Modern iOS (15+) and Android (10+) devices natively interpret this format for WPA, WPA2, and WPA3 Personal networks.